We provide standard delivery on all online orders at a cost of £2.99.
Your order will be processed by our manufacturing facility located in Manchester, then dispatched by FedEx. Only orders for which the invoice and delivery addresses are in the United Kingdom, except the Channel Islands, can be processed.
Orders cannot be delivered to the Channel Islands or to a PO box delivery address.
Your order will reach you within 2-3 business days, aside from severe weather conditions and exceptional circumstances. Some areas of the UK, such as remote parts of Northern Scotland may take longer.
As your order is being dispatched via FedEx, your parcel will require a signature. FedEx will email you on the morning your order is dispatched with a specific one-hour delivery window. If you decide that this time is not convenient, you can use email to simply change the delivery date.
If FedEx attempt delivery and no one is present, a card will be left at the delivery address and the item will be taken to the nearest FedEx depot. Using the details on the card you can contact the courier and request a second delivery attempt or collect the item from the depot. You can do this via the FedEx website or by contacting them on 01925 284430. For security reasons, they will not be able to leave the parcel without obtaining a signature. FedEx provides easy tracking with proof of delivery for your peace of mind.
How to Return Items to Us
Changed your mind? No problem – unused items can be returned to us for free within 30 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition, we can offer a full refund. It is a good idea to obtain proof of postage when you send your item. Please note that we can only accept returns purchased from our website.
I am unhappy with the quality of my purchase. What do I do?
We hope this never happens but understand that sometimes this may be the case. The fastest way for us to help you resolve the problem is to email us at [email protected].
Have you received my returned goods?
We will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.
I’ve returned my order, how long does it take for a refund?
Once we have received your returned products, we will notify you by email. We process refunds on the same day, and you will receive the funds in your bank account within 1-3 working days. The credit in your bank account will appear as ‘Qhorizons’.